Digital etiquette: when is it okay to text? when not to use emoticons? and many other questions

Greeting politely, eating with the right fork and letting an elderly lady go first. This has long been our idea of ​​'etiquette'. Today, we largely live in a virtual world without clear rules. When should we answer that email? What are the rules of conduct when it comes to online collaboration with colleagues? How do we respond when we receive an obituary via Facebook? And yes, how do we go on digital dates with the intention of actually meeting each other? Etiquette consultant Brigitte Balfoort and digital expert Max Dedulle have extensively informed themselves about these 1001 daily dilemmas. The result is a practical manual for everyone to speak the same digital language.