Satisfied customers are important.

This week no blog about books I received. (although it is a few hundred again)

From the time I started in sales, it became clear to me that making a customer was the first step, but keeping a customer happy was the goal. Fortunately, I had a good mentor about 35 years ago who taught me almost everything you need to do to keep a customer happy.

That has paid off in my textile career. On the contrary, when I look back I am quite proud of myself that I have not had a single dissatisfied customer. Yes, there were sometimes disagreements and problems, but they were always solved in a customer-friendly way.

After 5 years of selling books online via various platforms, I also seem to score here. Customer satisfaction is an average of 9.4 out of 10. Not bad!

That's why I want to thank you, the customers, with " SILVER " From now on, you will receive a 5% discount on every purchase you make because you are a "SILVER" member. You only have to enter the code "SILVER" (without quotes) before you pay and your discount will be calculated automatically.

Thank you for your trust.